Ethio telecom Biography

Ethio telecom, previously known as the Ethiopian Telecommunications Corporation (ETC), is an integrated telecommunications services provider in Ethiopia, which provides internet and telephone services. Ethio telecom which is owned by the Ethiopian government, it maintains a monopoly over all telecommunication services in Ethiopia.

Based in Addis Ababa, it is one of the “Big-5” group of state owned corporations in Ethiopia, together with Ethiopian Airlines, the Commercial Bank of Ethiopia, Ethio-Insurance and the Ethiopian Shipping Lines.

Ethio telecom was managed from 2010 to 2013 June, on a management contract arrangement by France Télécom and was required to comply with Ethiopian Government orders. The government stated that it outsourced the management as ETC was not able to meet the demands of the fast-growing country.

The government also said that telecommunications services would not be privatized, at least not in the near future. Ethio telecom generates a revenue of over US$ 300 million for the Ethiopian government and was branded a “cash cow” by the previous Prime Minister Hailemariam Desalegn.

Ethio telecom Services | Ethio telecom Customer Services

Unlimited Fixed Broadband Internet Tariff for Business Customers

Note

• Regardless of your usage, you will pay only the subscribed monthly fee.
• Subscription fee: Birr 400
• Existing fixed line service customers are free from subscription fee
• Higher speed options are also available as per your preference
• Based on your speed preference, price for ADSL modem is Birr 1,349 & price for EPON modem is
• Birr 2,230
• Both modems have 6 months of Guarantee
• To get the services, please visit the nearest ethio telecom shop

Ethio telecom

Speed –    Monthly fee (Br)

512Kbps -764.76
1 Mbps – 1,368.50
2 Mbps – 2,475.39
3 Mbps – 3,843.90
4 Mbps – 4,467.77
5 Mbps – 5,082.75
6 Mbps – 5,697.75
7 Mbps – 6,312.75
8 Mbps – 6,927.75
9 Mbps – 7,542.75
10 Mbps – 8,157.75
11 Mbps – 8,772.75
12 Mbps – 9,387.75
15 Mbps – 11,232.75
16 Mbps – 11,847.75
20 Mbps – 14,307.75
24 Mbps – 16,767.75
25 Mbps – 17,382.75
30 Mbps – 20,457.75
31 Mbps – 21,072.75
35 Mbps – 23,532.75
40 Mbps – 26,607.75
43 Mbps – 28,452.75
45 Mbps – 29,682.75
50 Mbps – 32,757.75
54 Mbps – 35,217.75
60 Mbps – 38,907.75
65 Mbps – 41,982.75
77 Mbps – 49,362.75
80 Mbps – 51,207.75
88 Mbps – 56,127.75
90 Mbps – 57,357.75
99 Mbps – 62,892 75
100 Mbps – 63,507.75
110 Mbps – 69,657.75
111 Mbps – 70,272.75
120 Mbps – 75,807.75
133 Mbps – 83,802.75
140 Mbps – 88,107.75
150 Mbps – 94,257.75
160 Mbps – 100,407.75
178 Mbps – 111,477.75
180 Mbps – 112,707.75
200 Mbps – 125,007.75
223 Mbps – 139,152.75
246 Mbps – 153,297.75
250 Mbps – 155,757.75
260 Mbps -161,907.75
269 Mbps -167,442.75
300 Mbps -186,507.75
314 Mbps – 195,117.75
336 Mbps- 208,647.75
400 Mbps – 248,007.75
449 Mbps – 278,142.75
450 Mbps -278,757.75
500 Mbps- 309,507.75
550 Mbps- 340,257.74
562 Mbps- 347,637.74
585 Mbps- 361,782.74
600 Mbps- 371,007.75
675 Mbps- 417,132.74
800 Mbps- 494,007.74
900 Mbps- 555,507.74
901 Mbps- 556,122.74
1014 Mbps-625,617.74
1024 Mbps- 631,767.74
1127 Mbps- 695,112.74
1353 Mbps- 834,102.74
2048 Mbps- 1,261,527.73
2311 Mbps – 1,423,272.73

Unlimited Fixed Broadband Internet

Note

• Regardless of your unlimited usage, you will pay only for your monthly subscription .
• Subscription fee: Birr 280
• Existing fixed line service customers are free from subscription fee
• A modem that enables you to use the service is now available for Birr 1,349 with 6 months

Guarantee

• To get the services, please visit the nearest ethio telecom shop.

Speed Monthly Fee (Birr)

512 Kbps -546
1 Mbps – 978
2 Mbps – 1,768
3 Mbps – 2,746
4 Mbps – 3,191
5 Mbps – 3,886
6 Mbps – 4,580
8 Mbps – 5,970
10 Mbps – 7,359

Ethio telecom Mobile Internet | Ethio telecom 3G |Ethio telecom 4G | Ethio telecom Mobile Internet Services

Ethio mobile internet service is now available in 2G, 3G & 4G LTE options. One can get the service either in pay as you go or package mode with Daily, Weekly & Monthly options.

Benefits of the Service
Convenient to Browse Internet on the move.
Affordable tailor made packages designed based on your needs
24/7 Internet service on your mobile/tablet.

Steps on how to purchase?

Use the following step to buy mobile internet packages
Dial *999# → enter 1 for package offer → enter 1 for yourself → enter 2 for internet package → package type (enter 1 for daily, 2 for weekly & 3 for monthly) → then select your preferable package offer.

Terms & Conditions
Both prepaid & postpaid customers can subscribe the service.
Customer can subscribe particular package repeatedly.
Prepaid customers are expected to have sufficient balance to buy the package.
For Postpaid customers the package price will be added on their monthly bill.
All 2G, 3G and 4G customers can purchase/send gift/receive gift of all package types.
Unused amount in the package will expire at the end of the validity period.
Out of package usage will be charged with birr 0.20/MB.

Ethio telecom Internet Tariff

Ethio telecom Website

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Ethio telecom Internet Services

Ethio telecom Vacancy

Ethio telecom is looking for young, energetic and customer focused professionals to increase its customer services provisioning to the level of Ethio telecom customers expectation.

Hence, young and competent graduates interested in working in the ever-growing telecom industry are invited to apply for the below job openings before the closing date.

Job Title: – Contact Center Advisor-(Amharic, Afaan Oromoo, Tigrigna, and Af Somali Languages)

Work Place: – Addis Ababa

Term of Employment: – Permanent

Salary: – As per company`s salary scale

Opening date: – 25-March-2019

Closing date: –  3-Apr-2019

 General Mission of the company

Ethio telecom has an ambition of providing a world-class quality telecom service accessible to all citizens thereby to support the multifaceted development of the country to the highest level.

General Mission of Call Center

To create reachable, accessible contact center throughout Ethiopia, become customer voice within company, deliver post-sales service by exceeding customer expectation, Collecting customers feedback and inputs through call reasons as to use for further analysis, recommendations, get solutions through multichannel and automation, creating customer focused call Centre by creating departmental working culture & ensures a professional level service being offered to the customer.

Key Responsibilities

• Register/record all customers `call reasons
• Actively work on the front line activities, according to processes and procedures, providing professional and excellent customer service and satisfaction for customers, covering all the company products.
• Permanently propose improvements for tools and processes as a result of the daily experience, to improve the customer contacts efficiency/ quality according to the priorities set by the customers (service quality) and company`s needs (optimizing costs).
• Apply adapted process/tools/ services accordingly.
• Able to deliver efficient resolution to all customer’s request, complaints and inquiries contacts as per the service level agreement.
• Able to maintain a good and positive mind set, proper behavior, discipline and be punctual and regular to ensure that the departments objectives are attained and company rules are respected.
• Prepare accurate individual reports about the front line activity to ensure that targets are met and Keep the history of all the reports, to permanently learn and adapt from the experience.
• Propose (according to department policies and procedures) all required actions to permanently optimize the quality and productivity, and to resolve customers’ issues and complaints.
• Practice to be able to handle every customer, even difficult ones.
• Ensure that all confidential information pertaining to the company and individual customer coming into ones possession is not disclosed or revealed to unauthorized person or agency.
• Create trouble ticket for customers.

Ethio telecom History

Originally a division of the Ministry of Post, Telephone and Telegraph, what would become the ETC was established in 1952 as the Imperial Board of Telecommunications of Ethiopia (IBTE) by proclamation No. 131/52. On October 1975, under the Derg Regime, the IBTE was reorganized as the Ethiopian Telecommunications Service, which was in turn reorganized on January 1981 as the Ethiopian Telecommunications Authority.

The Ethiopian Telecommunications Authority became ETC on November 1996, by Council of Ministers regulation No. 10/1996. The subsequent Proclamation 49/1996 expanded the ETC’s duties and responsibilities. To reach its international traffic links and communication services, ETC mainly uses its earth station at Sululta which transmits and receives to both Indian Ocean and the Atlantic Ocean satellites.

The ETC signed an agreement in late 2006, worth US$1.5 billion with three Chinese companies, ZTE Corporation, Huawei Technologies and the Chinese International Telecommunication Construction Corporation, to upgrade and expand Ethiopian telecommunications services. This agreement will increase the number of mobile services from 1.5 million to 7 million, land line telephone services from 1 million to 4 million and expansion of the fibre optic network, from the then 4,000 kilometers to 10,000 upto 2010.

It is part of a larger US$ 2.4 billion plan by the Ethiopian government to improve the country’s telecommunications infrastructure. The mobile service business has reached 85% of the country as of In 2018. It was reported in February 2018, that Ethio Telecom had 64.4 million subscribers making it the largest telecommunication services operator in the continent. The operator runs three terrestrial fiber optic cables with a capacity of 42 Gbps to connect Ethiopia to the rest of the world via Kenya, Djibouti and Sudan.

Ethio telecom Censorship

According to reports by the OpenNet Initiative and Freedom House, the Ethiopian government through Ethio telecom imposes nationwide, politically motivated internet filtering. Under a 2012 law which regulates the telecommunication industry, attempts by journalists to circumvent Ethio telecom surveillance and censorship of the internet could be interpreted as a criminal offense carrying a prison sentence of up to 15 years.

Most blocked sites are those run by Ethiopians in the diaspora who are highly critical of the government, however, Ethio telecom has also intermittently blocked access to other sites. The Committee to Protect Journalists site was blocked in 2008 for several months after it reported the arrest and beating of the editor-in-chief of The Reporter.

For almost two years following the 2005 elections, Ethio telecom, which is also the sole telephone provider in the country, blocked mobile phone text-messaging. The government accused the Coalition for Unity and Democracy, the largest electoral opposition at the time, of coordinating anti-government demonstrations using text messages. In September 2007, Ethio telecom resumed messaging service.